| General Questions |
| A1. |
What is BrowseReporter? Top |
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BrowseReporter is a powerful web-monitoring tool that allows you to monitor the browsing activity of your employees or students. It allows administrators to track the surfing activity on a per PC or per User basis. BrowseReporter includes a powerful reporting utility. Both tabular and graphical reports can be generated. Reporting is available at the executive level, which can further be drilled down to the lowest detail. |
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| A2. |
Which operating systems does BrowseReporter support? Top |
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BrowseReporter Server & BrowseReporter Console – Windows 2000 SP4, Windows XP SP2, Windows 2003 Server, Windows vista
BrowseReporter Client – Windows 98, Windows ME, Windows 2000 SP4, Windows XP SP2, Windows 2003 Server , Windows Vista |
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| A3. |
Which browsers does BrowseReporter support? Top |
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BrowseReporter supports Internet Explorer 4.0 and above and as of 2.1, supports Firefox 2.0. |
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| A4. |
What are the limitations of the trial? Top |
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The trial version of BrowseReporter is valid for 30 days only. However the trial version is fully functional and can be installed on up to 50 PCs. |
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| A5. |
Does BrowseReporter work with Terminal Services? Top |
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All BrowseReporter versions 2.0 and newer are compatible with Terminal Services. |
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| Installation Help |
| B1. |
Does the BrowseReporter Server or Console need to be installed onto a Server? Top |
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It is not necessary to install the Server or Console onto a Server OS. However, it is recommended that the Server component be installed on a system which is running most of the time.
The Console can be installed on any system from which you want to track the browsing activity of the Clients.
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| B2. |
How do I install all Components of BrowseReporter onto a Single PC - Standalone/Home user? Top |
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You can install Server, Console and Client to the same computer; however make sure you enter the Server name /IP Address as “LOOPBACK” for the Console as well as the Client.
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| B3. |
I have lots of machines and can't go to each one to install the BrowseReporter Client. How do I deploy the Client? Top |
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There are two methods to remotely install BrowseControl Client on to desired PCs. |
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- BrowseReporter is distributed in MSI (Microsoft Installer) format. This facilitates the deployment of BrowseReporter through Microsoft Active Directory, SMS, Altiris and many other Software Deployment Tools that support the MSI Standard.
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Note: On Vista Client PCs, please disable UAC before running the remote install.
BrowseReporter Client (s) can be remotely installed from the Console.
- Enter the path of the Client msi file on the Server computer.
- Enter the Server name/IP address and the Client password. In case the Client password is not mentioned then the password is taken as the default ‘Admin’. Click Next.
- Select the PC’s on the network where the Clients are to be installed. Click Next
- Enter the Username and Password of an Administrator account of the PC where the Client has to be installed. Click Next.
- This would install the Client pack on the selected PC.
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| B4. |
Why does the Remote Client Installer return the error messages “Access Denied” or “RPC server is unavailable”? Top |
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The most common error reported by the operating system for WMI problems is Access Denied. As you might have guessed, there are many causes for ‘Access Denied’ and ‘RPC server is unavailable’. The following list provides possible solutions for this issue.
- Click Start, click Run, type in “net start rpcss” the Open box, and then click OK. Test to see if this resolves the issue. If the issue still occurs, continue to the next step.
- Make sure that the username and password you have supplied for each computer correspond to an administrator account on the target computer. That account MUST have a non-blank password.
- Check that DCOM is enabled on both the host and the target PC. Check the following registry value on both computers (go to start menu > run > type in “Regedit”):
HKey_Local_Machine\Software\Microsoft\OLE. The value: Enable DCOM, should be set to 'Y'
- Make sure WMI is installed. WMI is present by default in all flavors of Windows 2000 and later operating systems, but must be installed manually on NT4 systems. To check for the presence of WMI, type "wbemtest" into the Run box (Start Menu). If the WMI Tester application starts up, then WMI is present, if not, it must be installed.
- On a Windows XP Pro computer, make sure that remote logons are not being coerced to the GUEST account ("ForceGuest", which is enabled by default computers that are not attached to a domain). To do this, open the Local Security Policy editor (e.g. by typing secpol.msc into the Run box). Expand the "Local Policies" node and select "Security Options". Now scroll down to the setting titled "Network access: Sharing and security model for local accounts". If this is set to "Guest only", change it to "Classic" and restart your computer.
- Also on an XP computer running SP2, configure the firewall to allow remote administration. To do this, open a command prompt and type: netsh firewall set service RemoteAdmin
- If you have other internal firewalls on your network, you may have to configure them to allow WMI messages.
- Even if you are not knowingly running any firewall software, bear in mind that big-name antivirus solutions such as those produced by McAfee and Symantec often contain their own firewall functionality. If such software is not properly configured to allow WMI traffic, then this may be the cause of the problem.
- Make sure that no remote access or WMI-related services have been disabled. On an XP machine, the following services should be running (or at least allowed to start on demand):
COM+ Event System
Remote Access Auto Connection Manager
Remote Access Connection Manager
Remote Procedure Call (RPC)
Remote Procedure Call (RPC) Locator
Remote Registry
Server
Windows Management Instrumentation
Windows Management Instrumentation Driver Extensions
WMI Performance Adapter
Workstation
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| Troubleshooting |
| C1. |
Why can't I see the Client Computer and its User in the Console window after installation? Top |
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Check the following settings.
- Ensure that the client is installed with admin login rights
- Make sure there are no firewall and/or virus scan software intercepting with the client and console
- Use IP address instead of Computer Name to connect to the console
Run the following script on the run command of the client PC: CwBrRpt.exe -p Admin -v (please note that Admin is the default case sensitive password). If you changed the password during the installation of the client, then please substitute it in place of Admin.
This will bring up the client interface. On the interface, you can check the server name. Or edit the server_name to the IP address.
- Browse to a few sites, in order to activate the BrowseReporter client
- Ping the console from the client
- Make sure the client service is running
- On the Server PC ensure that TCP ports 3050, 8997, 8996 are open.
- Reboot client
- check if Firebird database Service is running on the Console PC
- On the Console click on the Manage tab. On the menu select Manage --> Get Clients. This will display the PC icons on the left hand side.
- The Users will be displayed on the Console, once the specific user starts browsing the Internet and the corresponding data has been uploaded to the Server. To upload the latest data, select the Report tab and click on the “Request Latest Data” button.
- check log files – brclient.log (normally located in the system folder)
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| C2. |
I forgot the BRClient password. Can the password be renewed? Top |
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On the Console, select the Manage tab and right click on the specific Client PC. Select Change Client(s) Password. This will display a screen to enter a new password for the client.
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| C3. |
I am unable to generate any reports? Top |
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- On the BrowseReporter Console, click on the Report tab
- Select the Report Type by choosing a report/graph on the drop down box “Report Types”.
- Select the appropriate date and time range in the Date/Time section
- Select the reporting mode, i.e. reporting by PC or by User, by selecting the appropriate mode in the Select Mode section
- Click on the PC/Users button to select the PCs and Users you would like to generate the report on. (It is necessary to select at least one PC or User to generate the report.)
- In the “Report Options” section, select the sorting and ordering order for the report. For the “Top N…” reports, the value of “N” can be entered in the “Number N” textbox
- Click on “Request Latest Data”. Then click on the “Generate Report” button.
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| Functionality Queries |
| D1. |
How is the URL data affected, when I delete a PC/User? Top |
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When a PC is deleted from the BrowseReporter Console, then the data corresponding to the specific PC will be deleted. Deleting a User will delete only the data pertaining to that user.
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| D2. |
How can I view the IP address of a PC? Top |
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On the Manage tab select the specific PC. On the menu select Manage --> Properties. The properties dialog window will display the computer name and the IP address of the selected PC.
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| D3. |
Can I generate a report for specific PCs/Users? Top |
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Yes, on the Console click on the Report Tab, under the Select/Mode option click on the PCs/Users button, to pick the specific PCs/Users.
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| D4. |
Can I generate a report for a particular time interval? Top |
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Yes, the following date/time options are available: All, Today, Last 7 days, Last month and a Customizable Range.
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| D5. |
Can I Export/Save a Report? What formats can the reports be exported to? Top |
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Yes, you can export, save and print a report. The formats can be exported to PDF, RPT, HTML, Excel, MS word, ODBC, Record style, Report definitions, RTF, Text and XML.
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| D6. |
Can I Export/Save a Report? What are the different formats available to which I can export the reports? Top |
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Yes, you can export, save and print a report. The available formats are PDF, RPT, HTML, Excel, MS word, ODBC, Record style, Report definitions, RTF, Text and XML
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| D7. |
How can I delete the URLs visited? Is it possible to delete the URLs for a specific Time and PC/Users? Top |
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On the Report tab select the Report type “Sites Visited”, select the specific Date/Time period and select the PCs & Users under the Select Mode option. You are now ready to delete the specified data by clicking on the Delete button.
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| D8. |
How can I change the Upload Schedule? Top |
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On the Manage tab select the specific Group/Subgroup/PC, on the menu select Manage Change Upload Time.
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| D9. |
Can I uninstall/stop a BRClient Remotely from console? Top |
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Yes. On the Manage tab right click on the specific Client PC icon and select “Stop Client Service”.
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| D10. |
How can I restrict an unauthorized use of the BrowseReporter Console? Top |
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The Console can be password protected. On the Settings tab create the user(s) with the corresponding password(s). Users can either be created with administrative rights or non-administrative rights. Administrator users are given access to all the functionalities of the Console, while non-administrative user only has access to the Report Tab.
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| D11. |
Is it possible to get a list of common Advertisement links that can be added to the Excluded list?
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Yes, please click on the given link to download a list of advertisement links that can be added to the excluded list.
Common Excluded URL List
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| Vista |
| E1. |
Does BrowseReporter support Windows Vista? Top |
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As of version 2.1, BrowseReporter is able to run on Windows Vista as a server, console, and/or client. |
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| E2. |
When performing a Remote Client Install on to a Windows Vista machine, I keep receiving the error ‘Unable to connect!’ Top |
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Windows Vista’s User Access Control system currently prevents BrowseReporter’s Remote Installation. In order to use the Remote Installer on Windows Vista, you will have to disable UAC from the ‘User Accounts’ utility from the Windows Control Panel. |
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| E3. |
The command to bring up the local Client configuration interface brings up an error regarding Interactive Services – how do I access it? Top |
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In Windows Vista, you cannot access the cwBrRpt command that you typically us on Windows XP or 2000. Please run the command cwBRAgent from a command-line to gain access to the Client configuration. |
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| E4. |
Windows Vista brings up warnings about accessing my computer during the BrowseReporter installation – why? Top |
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The User Access Control (UAC) feature in Windows Vista brings up this prompt when an application requires Administrator-level access. Since the installations need Administrator access in order to work, you are presented with this dialogue. You must choose ‘Allow’ in order to proceed.
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| Uninstall Help |
| F1. |
How can I uninstall the BrowseReporter Client? Top |
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There are two ways to uninstall the Client:
- Through the BrowseReporter Console:
On the Manage Tab, right on the PC icon and select Uninstall Client(s). This will remotely uninstall the Client.
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Through the BrowseReporter Client:
Run the following script on the run command of the client PC: CwBrRpt.exe -p Admin -u (please note that Admin is the default case sensitive password). If you changed the password during the installation of the client, then please substitute it in place of Admin.
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| F2. |
How can I uninstall the BrowseReporter Console? Top |
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The Console component can be un-installed through the Add/Remove Programs utility in Windows 2000 or XP. In Windows Vista, use the Programs and Features utility. |
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| F3. |
How can I uninstall the BrowseReporter Server? Top |
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The Server component can be un-installed through the Add/Remove Programs utility in Windows 2000 or XP. In Windows Vista, use the Programs and Features utility. |
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| Purchasing Related |
| G1. |
Where is the pricing information available? Top |
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For pricing information please click on the below link:
http://browsereporter.com/pricing.htm
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| G2. |
How can I purchase BrowseReporter? Top |
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You may purchase BrowseReporter in any of these ways: by Credit Card, Bank Transfer or Cheque. To purchase, please contact your local Codework Office: |
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EUROPE
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CANADA
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Codework Limited
Atlas House, 1 Simonsway
Manchester, M22 5PP
United Kingdom
Tel: 0161-499-7888
Fax UK: 0161- 499- 7899
Fax International: +44 161 499 7899
Email:info@codework.com
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Codework Inc.
629 Sequin Crescent,
Mississauga
ON, L5H - 1W4
Tel: 905-278-8278
Fax: 905 278-0645
Email:info@codework.com
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USA
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ASIA
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Codework Inc
1623, Military Rd #556
Niagara Falls
NY 14304-1745
Tel: 905-278-8278
Fax: 905-278-0645
Email: info@codework.com
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Codework Solutions (P) Ltd.
'Thapasya'
Kochi, Kerala,
India - 682030
Tel: +91-484-4055678
Fax: +91-484-4061003
Email:india@codework.com
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OTHER COUNTRIES, PLEASE CONTACT
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Codework Limited
Atlas House, 1 Simonsway
Manchester, M22 5PP
United Kingdom
Tel: 0161-499-7888
Fax UK: 0161- 499- 7899
Fax International: +44 161 499 7899
Email:info@codework.com
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| G3. |
How is the product delivered? Top |
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Upon purchasing BrowseReporter, you will be emailed a license key which will allow you to activate the software as a permanent copy. Delivery can be electronic or you may choose to receive a CD which will cost you £15, 20 Euros, $39.99 USD.
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| G4. |
What is 12 months free maintenance? Top |
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12 months free maintenance entitles you to free upgrades and telephone/ e-mail support for the year.
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| G5. |
Do I have to pay for the product every 12 months? Top |
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No! Your license key is a permanent key and therefore you only pay a one time fee. You only have to pay a maintenance fee once each year, if you would like to continue receiving free upgrades and support. The cost of Maintenance is currently set to 25% of the current RRP (Recommended Retail Price).
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